In-Store Advanced Tech Repair Technician

Best Buy; El Paso (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement tools

Support for well-being

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at a local Best Buy store, diagnosing and repairing computers and devices. You’ll deliver excellent customer experiences by listening to needs and partnering with other Geek Squad Agents.

You’ll perform repairs by troubleshooting and following procedures, staying current with training, and maintaining documentation of repairs. The role requires a flexible schedule including holidays, nights and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Troubleshooting

Repairing devices

Customer service

Communication

Tools

Diagnostic tools

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at a local Best Buy store, diagnosing and repairing computers and devices. You’ll deliver excellent customer experiences by listening to needs and partnering with other Geek Squad Agents.

You’ll perform repairs by troubleshooting and following procedures, staying current with training, and maintaining documentation of repairs. The role requires a flexible schedule including holidays, nights and weekends.