Tech Ops Leader - Training, Hiring & Growth

Western Exterminator Company; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan with company-m‑

Vacation and sick days

Holidays & floating holidays

Tuition reimbursement

Job summary

Western Exterminator Company in Phoenix seeks a manager to oversee technician recruiting, hiring, training, coaching, and accountability to maximize technician success, retention, and service quality.

This role focuses on staffing, performance reviews, on-site supervision, safety compliance, and ensuring timely appointments while supporting Rentokil's commitment to protecting people and the environment.

Qualifications

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math, for calculations related to sales/service.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, to maximize technician success and retention.
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels.
• Review and evaluate ongoing technician performance (via ride-alongs and audits).
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in periodically on customer appointments to help close any temporary staffing gaps.
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively.

Skills

Problem solving

Leadership

Math aptitude

Communication

Customer rapport

Education

High school diploma

Licenses as required

Driver’s license

Job description

Western Exterminator Company in Phoenix seeks a manager to oversee technician recruiting, hiring, training, coaching, and accountability to maximize technician success, retention, and service quality.

This role focuses on staffing, performance reviews, on-site supervision, safety compliance, and ensuring timely appointments while supporting Rentokil's commitment to protecting people and the environment.