Operations Manager, Field Team Leadership & Training

Rentokil North America; Hingham (MA); On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Benefits start day 1

401(k) retirement plan

Vacation and sick days

Company-paid holidays

Job summary

Rentokil North America is seeking a recruiting and training leader to oversee technician staffing, coaching, and accountability across our pest control teams. You will ensure staffing levels for residential and commercial services, guide performance through ride-alongs and audits, and protect service quality to maximize customer retention.

This role requires strong problem solving, teamwork, and the ability to balance safety with productivity.

Qualifications

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math, for calculations related to sales/service.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention.
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels.
• Review and evaluate ongoing technician performance (via ride-a-longs and audits).
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in periodically on customer appointments to help close any temporary staffing gaps.
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively.
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance.
• Monitor and maintain inventory levels of pest / termite control and home services products.

Skills

Leadership

Problem solving

Communication

Math

Rapport building

Education

High school diploma (or GED)

Job description

Rentokil North America is seeking a recruiting and training leader to oversee technician staffing, coaching, and accountability across our pest control teams. You will ensure staffing levels for residential and commercial services, guide performance through ride-alongs and audits, and protect service quality to maximize customer retention.

This role requires strong problem solving, teamwork, and the ability to balance safety with productivity.