Tech Operations Leader: Hiring, Training & Service Delivery

Rentokil Pest Control North America; Town of Florida (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Company holidays

Job summary

Rentokil North America is seeking a staffing and training leader to oversee technician recruiting, onboarding, and ongoing coaching to maximize technician success and service quality.

You will manage staffing levels for residential and commercial pest technicians, review performance, respond to customer concerns, ensure safety and regulatory compliance, and help protect customer retention across branches.

Qualifications

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math, for calculations related to sales/service.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention.
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels.
• Review and evaluate ongoing technician performance (via ride-a-longs and audits).
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.

Skills

Problem solving

Leadership

Math proficiency

Communication

Rapport building

Education

High school diploma

Licenses/certificates as required

Valid driver's license

Job description

Rentokil North America is seeking a staffing and training leader to oversee technician recruiting, onboarding, and ongoing coaching to maximize technician success and service quality.

You will manage staffing levels for residential and commercial pest technicians, review performance, respond to customer concerns, ensure safety and regulatory compliance, and help protect customer retention across branches.