Operations Manager: Technician Talent & Service Quality

Western Exterminator Company; Oxnard (CA); On-site; USD 62,700 - 101,200; Full time

Benefits offered by this job

Benefits start day 1

Job summary

Western Exterminator Company in California is seeking a dynamic leader to oversee technician recruiting, ongoing training, coaching, development and accountability to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.

The role will recruit residential and commercial pest, termite, specialty, and lawn technicians, monitor performance, respond to customer concerns, and help close staffing gaps while ensuring safety and regulatory

Qualifications

• High school diploma or GED required.
• Maintain licenses/certificates as required by federal, state, and/or local regulations.
• Maintain valid driver’s license.

Responsibilities

• Oversee ongoing technician training, coaching, development, and a regular cadence of accountability, to maximize technician success and retention.
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels.
• Review and evaluate ongoing technician performance (via ride-a-longs and audits).
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in periodically on customer appointments to help close any temporary staffing gaps.
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively.
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance.
• Monitor and maintain inventory levels of pest / termite control and home services products.

Skills

Problem solving

Leadership

Math skills

Communication skills

Interpersonal skills

Education

High school diploma or GED

Job description

Western Exterminator Company in California is seeking a dynamic leader to oversee technician recruiting, ongoing training, coaching, development and accountability to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.

The role will recruit residential and commercial pest, termite, specialty, and lawn technicians, monitor performance, respond to customer concerns, and help close staffing gaps while ensuring safety and regulatory