Tech Operations Lead: Reliability, Automation & IT Excellence

Capital One; McLean (VA); Presencial; USD 152 000 - 173 000; Tempo integral

Resumo da oferta

Capital One is seeking a Tech Operations leader to manage IT support operations, incident and change management, and end-user services. You will lead teams across incident response, automation projects, and knowledge management to improve reliability and efficiency.

Strong communication and leadership are essential to influence peers and drive results. The role emphasizes execution and accountability, with collaboration across engineering and security to reduce manual effort and enhance customer

Qualificações

• At least 4 years of experience managing IT projects or operations teams.
• At least 6 years of Technical Operations experience.
• At least 3 years of people management experience.
• At least 6 years of experience in IT systems and infrastructure.
• Experience with desktop platforms and operating systems.

Responsabilidades

• Drive operational excellence by developing metrics and dashboards to monitor service performance, availability, and end user satisfaction.
• Oversee implementation and ongoing improvement of monitoring, incident response, and change practices for rapid issue detection and resolution.
• Partner with engineering and security teams to identify opportunities for automation and process optimization.
• Establish and maintain documentation standards and knowledge management across teams and locations.

Conhecimentos

IT project management

IT operations leadership

End user support

Incident management

Change management

Automation initiatives

Team leadership

Vendor management

KPIs reporting

Formação académica

Bachelor's degree

Military experience

Ferramentas

IT monitoring tools

Descrição da oferta de emprego

Capital One is seeking a Tech Operations leader to manage IT support operations, incident and change management, and end-user services. You will lead teams across incident response, automation projects, and knowledge management to improve reliability and efficiency.

Strong communication and leadership are essential to influence peers and drive results. The role emphasizes execution and accountability, with collaboration across engineering and security to reduce manual effort and enhance customer