Tech Operations Associate — End-User Support & Automation

Capital One; Chicago (IL); On-site; USD 74,000 - 85,000; Full time

Job summary

Capital One is seeking an Associate, Tech Operations to provide on-site technology support for a geographically dispersed enterprise workforce. You’ll handle end-user support, incident management, change management, knowledge management, and automation initiatives to improve efficiency and reliability.

The role emphasizes strong customer service, quick decision-making, and collaboration with peers to restore service rapidly and maintain end-user satisfaction.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of Technical Operations experience.
• At least 1 year of experience with IT systems and infrastructure.
• At least 1 year of experience with desktop platforms and operating systems.
• At least 1 year of experience with incident management and reporting tools.
• At least 1 year of experience with networking fundamentals (DNS, DHCP, TCP/IP).
• At least 1 year of experience with scripting languages (PowerShell, Python, or Bash) for automating routine operational tasks.

Responsibilities

• Provide onsite technology support for a dispersed enterprise workforce.
• Handle end user support, incident management, change management, and knowledge management.
• Assist with automation efforts by scripting and tooling to improve efficiency.

Skills

Technical Operations

IT incident management

Scripting (PowerShell, Python, Bash)

End user support

Customer service

Windows and macOS

Education

Bachelor's Degree in Business, Information Systems, or Computer Science

High School Diploma or GED

Tools

CMDB

Incident management tools

DNS/DHCP/TCP-IP

Job description

Capital One is seeking an Associate, Tech Operations to provide on-site technology support for a geographically dispersed enterprise workforce. You’ll handle end-user support, incident management, change management, knowledge management, and automation initiatives to improve efficiency and reliability.

The role emphasizes strong customer service, quick decision-making, and collaboration with peers to restore service rapidly and maintain end-user satisfaction.