Tech Operations Lead: Automation & Incident Mgmt

Capital One; Illinois; On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One is hiring a Principal Associate in Tech Operations for on-site support in Riverwoods, IL. The role focuses on end user support, incident management, change management, and knowledge management to improve operational reliability and customer experiences.

The candidate will work with Windows, Mac, and mobile devices, document resolutions, and help automate routine tasks using scripting and monitoring tools. Strong communication skills are essential.

Qualifications

• High School Diploma or equivalent (deadline qualifications).
• 5+ years of experience in IT operations or technical project roles.
• Experience with monitoring, alerting, escalation systems and incident management.

Responsibilities

• Provide onsite customer support for a dispersed enterprise workforce.
• Handle end user support, incident management, change management and knowledge management.
• Escalate issues and document resolutions for knowledge base.
• Maintain system monitoring, alerts, and dashboards to ensure rapid service restoration.

Skills

IT operations

Incident management

Automation

Scripting

Networking fundamentals

Cloud & virtualization

Education

Bachelor’s Degree in Business, Information Systems, or Computer Science

Tools

CMDB

Incident management tools

Monitoring dashboards

Job description

Capital One is hiring a Principal Associate in Tech Operations for on-site support in Riverwoods, IL. The role focuses on end user support, incident management, change management, and knowledge management to improve operational reliability and customer experiences.

The candidate will work with Windows, Mac, and mobile devices, document resolutions, and help automate routine tasks using scripting and monitoring tools. Strong communication skills are essential.