Tech Operations Associate: End-User Support & Automation

Capital One; Northern (KY); Hybrid; USD 74,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Competitive compensation

Incentives and bonuses

Job summary

Capital One is seeking Tech Operations Professionals to deliver onsite support for a dispersed enterprise workforce. You will handle end user support, incident and problem management, and knowledge management to improve service quality.

The role emphasizes execution, accountability, and collaboration, with opportunities to contribute to automation initiatives and process improvements within a fast-paced, customer-focused environment.

Qualifications

• Requires a high school diploma or GED or equivalent.
• 1+ year of technical operations experience.
• Experience with IT systems/infrastructure and desktop platforms.
• Experience with incident management and reporting tools.
• Familiarity with DNS/DHCP/TCP/IP and scripting for automation.

Responsibilities

• Provide onsite customer support for a geographically dispersed enterprise workforce.
• Handle end user support, IT incident, change, and problem management.
• Document resolutions and troubleshooting steps in knowledge base.
• Support automation efforts via basic scripts and tools for recurring tasks.

Skills

Customer service

Communication

Problem solving

End user support

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

PowerShell

Python

Bash

Incident management tools

Job description

Capital One is seeking Tech Operations Professionals to deliver onsite support for a dispersed enterprise workforce. You will handle end user support, incident and problem management, and knowledge management to improve service quality.

The role emphasizes execution, accountability, and collaboration, with opportunities to contribute to automation initiatives and process improvements within a fast-paced, customer-focused environment.