Tech Operations Associate: User Support & Automation

Capital One; New York (NY); On-site; USD 89,000 - 102,000; Full time

Job summary

Capital One is seeking an Associate, Tech Operations to provide onsite technology support for a geographically dispersed enterprise workforce in New York. You will handle end user support, incident, change, and problem management, with emphasis on laptop support across Windows, Mac, and mobile devices.

The role requires strong customer service, quick decision-making, and collaboration with peers, plus a foundation in scripting for automating routine tasks.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of Technical Operations experience.
• At least 1 year of experience with IT systems and infrastructure.
• At least 1 year of experience with desktop platforms and operating systems.
• At least 1 year of experience with incident management tools.
• At least 1 year of networking fundamentals (DNS, DHCP, TCP/IP).
• At least 1 year of scripting experience (PowerShell, Python, or Bash).

Responsibilities

• Monitor systems, alerts, and dashboards to identify incidents and escalate to the appropriate teams to ensure rapid restoration of service.
• Document recurring issues, resolutions, and troubleshooting steps in knowledge base articles and standard operating procedures.
• Assist with automation efforts by supporting the development or execution of basic scripts and tools to improve efficiency in recurring operational tasks.

Skills

Customer service

Decision making

Communication

Collaboration

Scripting (PowerShell/Python/Bash)

Dashboard monitoring

Education

Bachelor’s Degree in Business, Information Systems, or Computer Science

Tools

CMDB/incident management tools

Job description

Capital One is seeking an Associate, Tech Operations to provide onsite technology support for a geographically dispersed enterprise workforce in New York. You will handle end user support, incident, change, and problem management, with emphasis on laptop support across Windows, Mac, and mobile devices.

The role requires strong customer service, quick decision-making, and collaboration with peers, plus a foundation in scripting for automating routine tasks.