Part-Time In-Store Tech Support & Setup Specialist

Best Buy; Lincoln (NE); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Job summary

Best Buy is hiring a Geek Squad Agent to be the first point of contact for technology questions at our local store. You’ll assess customer needs, perform basic services and partner with other agents on more complex repairs.

We provide training and benefits. You’ll work part-time with a flexible schedule including holidays, nights and weekends, and you’ll help customers set up devices and decide whether to repair or replace.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced environment.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Flexible schedule

Tech enthusiasm

Adaptability

Job description

Best Buy is hiring a Geek Squad Agent to be the first point of contact for technology questions at our local store. You’ll assess customer needs, perform basic services and partner with other agents on more complex repairs.

We provide training and benefits. You’ll work part-time with a flexible schedule including holidays, nights and weekends, and you’ll help customers set up devices and decide whether to repair or replace.