Genius - Expert Repairs & Customer Coach

Apple Inc.; Anchorage (AK); In loco; USD 52.000 - 78.000; Tempo pieno

Descrizione del lavoro

Apple Inc. in Anchorage is seeking a Genius to combine troubleshooting skills with a passion for educating customers about Apple products and services. You will perform repairs across Apple devices and inspire excitement for the Apple experience.

You will stay up to date on products and repair processes, support escalations, mentor teammates, and contribute to an inclusive store culture while delivering exceptional service.

Competenze

• Availability to work nights, weekends, and holidays in-store.
• Experience in retail or sales, or related work.
• Ability to safely perform hardware repairs with precise manual skills.
• Experience troubleshooting hardware and software in a customer service environment.

Mansioni

• Educate customers on repair options and Apple offerings.
• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Provide excellent service by understanding customer needs and recommending solutions.
• Mentor and support Genius Bar team members.

Conoscenze

Retail experience

Customer service

Hardware troubleshooting

Software troubleshooting

Repair knowledge

Strumenti

Apple hardware repair

Diagnostics tools

Genius Bar processes

Descrizione del lavoro

Apple Inc. in Anchorage is seeking a Genius to combine troubleshooting skills with a passion for educating customers about Apple products and services. You will perform repairs across Apple devices and inspire excitement for the Apple experience.

You will stay up to date on products and repair processes, support escalations, mentor teammates, and contribute to an inclusive store culture while delivering exceptional service.