Genius Tech Repair Expert & Customer Advocate

Lex; Huntersville (NC); On-site; USD 52,000 - 82,000; Full time

Job summary

Apple is seeking a Genius to combine troubleshooting skills with a passion for helping customers enjoy Apple products. You will educate customers on repair options and perform repairs on devices serviced in-store.

You will mentor team members, uphold high service standards, and contribute to an inclusive environment while supporting leadership in resolving customer escalations and addressing recurring issues.

Qualifications

• Experience in retail or sales.
• Ability to troubleshoot hardware and software issues.
• Strong customer-service orientation and interpersonal skills.
• Willingness to work flexible retail hours including nights, weekends, and holidays.

Responsibilities

• Provide exceptional service and educate customers on repairs and Apple offerings.
• Diagnose, repair, and resolve service concerns for Apple hardware and software.
• Mentor and support Genius Bar team members and share knowledge.
• Address customer escalations with timely resolutions and empathy.

Skills

Retail experience

Customer service

Troubleshooting

Interpersonal skills

Tools

Apple hardware repair

Job description

Apple is seeking a Genius to combine troubleshooting skills with a passion for helping customers enjoy Apple products. You will educate customers on repair options and perform repairs on devices serviced in-store.

You will mentor team members, uphold high service standards, and contribute to an inclusive environment while supporting leadership in resolving customer escalations and addressing recurring issues.