Genius Bar Pro: Repair, Guide & Delight Customers

Apple, Inc.; United States; On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Product discounts

Education reimbursement

Employee stock programs

Relocation assistance

Job summary

Apple Retail in Annapolis, Maryland is seeking a Genius to combine fault diagnosis with exceptional customer service. You will troubleshoot and repair Apple hardware and software, educate customers on repair options, and inspire confidence in Apple products.

You will work with store leadership to address recurring issues, mentor teammates, and support customer escalations while contributing to an inclusive store culture and high-quality service.

Qualifications

• Experience in retail or sales.
• Troubleshooting hardware and software in a customer-service setting.
• Ability to safely perform hardware repairs with fine motor skills.
• Strong communication and empathy for customers.

Responsibilities

• Troubleshoot, diagnose, and repair Apple hardware and software issues for customers.
• Provide excellent service by understanding customer needs and offering relevant solutions.
• Educate customers on repairs, options, and Apple offerings; guide them to best choices.
• Mentor and support Genius Bar team members and contribute to a positive team culture.

Skills

Retail experience

Troubleshooting

Customer service

Hardware repair

Communication

Tools

Repair tools

Apple diagnostics

Job description

Apple Retail in Annapolis, Maryland is seeking a Genius to combine fault diagnosis with exceptional customer service. You will troubleshoot and repair Apple hardware and software, educate customers on repair options, and inspire confidence in Apple products.

You will work with store leadership to address recurring issues, mentor teammates, and support customer escalations while contributing to an inclusive store culture and high-quality service.