Genius: Repair Expert & Customer Advocate

Apple Inc.; Tulsa (OK); On-site; USD 25,000 - 39,000; Full time

Job summary

Apple Inc. is seeking a Genius for Apple Retail locations in the United States.

You will combine troubleshooting expertise with the ability to inspire excitement for Apple products, performing repairs on devices serviced in-store and educating customers on repair options and services. You will excel at repairing relationships with customers, mentoring teammates, and supporting leadership in delivering timely resolutions to escalations while contributing to an inclusive store culture and high

Qualifications

• Experience in retail or sales environment.
• Strong customer service skills with able to handle concerns.
• Basic understanding of hardware repair concepts and repair processes.

Responsibilities

• Troubleshoot, diagnose, and repair Apple hardware and software issues for customers.
• Educate customers on repair options and product offerings to help them decide what to purchase or repair.
• Maintain high service standards and mentor team members on best practices and Apple service procedures.

Skills

Retail experience

Customer service

Troubleshooting

Hardware repair familiarity

Job description

Apple Inc. is seeking a Genius for Apple Retail locations in the United States.

You will combine troubleshooting expertise with the ability to inspire excitement for Apple products, performing repairs on devices serviced in-store and educating customers on repair options and services. You will excel at repairing relationships with customers, mentoring teammates, and supporting leadership in delivering timely resolutions to escalations while contributing to an inclusive store culture and high