Tech-Driven Senior Claims Manager (Remote)

reserv; Atlanta (GA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health coverage

401(k) employer matching

Generous PTO

Family leave policy

Remote-friendly environment

Laptop & monitor

Job summary

Reserv is seeking a Claims Manager to lead a multi-line claims team, drive operational efficiency with analytics, and ensure regulatory and client SLAs are met. The role emphasizes tech-driven processes, strong leadership, and a commitment to quality in a remote-first environment.

You will manage team leads and adjusters, develop best practices, analyze trends, and collaborate with internal and external stakeholders to resolve complex claims while maintaining high standards and accountability.

Qualifications

• Bachelor's degree in insurance, business administration, or a related field.
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license.
• 10+ years in insurance claims management experience in multiple lines of business, preference for trucking, general liability and/or auto with bodily injury experience.
• 5+ years management experience with preference for experience managing in a remote environment.
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes.
• Demonstrated commitment to quality, accuracy, and attention to detail.
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Responsibilities

• Manage a team of team leads and adjusters managing a mix of accounts and lines of business.
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles.
• Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery.
• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement.
• Align team with client and customer expectations of the claims process.
• Serve as a resource for escalated claims.
• Responsible for accuracy and adequacy of all aspects of claim reserving.
• Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements.
• Foster a positive work environment, promote teamwork, and encourage professional growth and development.
• Execute on performance management; attract, hire, retain and provide high level of training.
• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues.
• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives.
• Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Skills

Leadership

Analytics

Technology

Communication

Problem solving

Empathy

Curiosity

Creativity

Attention to detail

Education

Bachelor's degree in insurance/business administration or related field

Job description

Reserv is seeking a Claims Manager to lead a multi-line claims team, drive operational efficiency with analytics, and ensure regulatory and client SLAs are met. The role emphasizes tech-driven processes, strong leadership, and a commitment to quality in a remote-first environment.

You will manage team leads and adjusters, develop best practices, analyze trends, and collaborate with internal and external stakeholders to resolve complex claims while maintaining high standards and accountability.