Claims Team Lead: Remote Leadership & Analytics

Reserv; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Time Off

Family leave

Work from anywhere

Equipment provided

Job summary

Reserv, an insurtech, is seeking a Team Lead to support a Claims manager and oversee Commercial Transportation Cargo Claims adjusting staff. You will blend leadership with hands-on claims work, driving operational efficiency through technology and analytics while aligning with client expectations.

The role balances management and individual contribution, requires 5+ years in insurance claims, 3+ years leadership, an active adjuster license, and comfort with evolving claims systems.

Qualifications

• 5+ years of insurance claims experience in multiple lines of business, preference for cargo or inland marine with some bodily injury experience.
• 3+ years of leadership experience with preference for experience managing in a remote environment.
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license.
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes.

Responsibilities

• Lead and support the Claims team, providing guidance and coaching to improve performance.
• Implement and maintain best practices for claims handling across intake, investigation, evaluation, settlement, and recovery.
• Prepare and present claims reports, metrics, and analyses to clients and customers; advise on trends and loss mitigation.
• Serve as backup/leader when the Manager is out of the office and manage direct reports.
• Foster a positive work environment, attract, hire, and train team members.

Skills

Leadership

Remote leadership

Claims management

Communication

Tools

Claims software

Data analytics

Job description

Reserv, an insurtech, is seeking a Team Lead to support a Claims manager and oversee Commercial Transportation Cargo Claims adjusting staff. You will blend leadership with hands-on claims work, driving operational efficiency through technology and analytics while aligning with client expectations.

The role balances management and individual contribution, requires 5+ years in insurance claims, 3+ years leadership, an active adjuster license, and comfort with evolving claims systems.