Retail Mobile Tech Sales Specialist

T-Mobile USA; Fayetteville (GA); On-site; USD 25,000 - 30,000; Full time

Job summary

T-Mobile USA is seeking a Mobile Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey in a fast-paced retail environment. You will build product knowledge, use digital tools, and support customer questions while promoting service plans and devices.

The role emphasizes strong communication, problem solving, and teamwork, with on-the-job training and opportunities to advance to higher roles within the Retail organization.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking a Mobile Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey in a fast-paced retail environment. You will build product knowledge, use digital tools, and support customer questions while promoting service plans and devices.

The role emphasizes strong communication, problem solving, and teamwork, with on-the-job training and opportunities to advance to higher roles within the Retail organization.