Mobile Tech & Service Sales Associate

T-MOBILE USA, Inc.; Nazareth (Northampton County); Presencial; USD 25.000 - 28.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Resumo da vaga

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, developing skills in customer interaction, digital tool usage, and service plan recommendations. Your success will be measured by customer satisfaction and proficiency in product knowledge.

Qualificações

• High School Diploma/GED is required.
• Minimum 6 months of customer service or sales experience in a Retail environment is preferred.
• Strong communication and problem-solving skills are essential for success in this role.

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Conhecimentos

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Formação

High School Diploma/GED

Descrição da vaga

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, developing skills in customer interaction, digital tool usage, and service plan recommendations. Your success will be measured by customer satisfaction and proficiency in product knowledge.