Mobile Tech & Service Sales Associate

T-MOBILE USA, Inc.; Woodland (WA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off

Annual stock grant

Mobile service discounts

Job summary

T-Mobile USA, Inc. seeks a customer-focused Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey in a fast-paced store environment.

You will build product knowledge, use digital tools to explain coverage and plans, complete required training, and collaborate with team members to deliver a seamless customer experience while contributing to sales goals.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a Retail environment (Preferred).
• Strong communication and problem-solving abilities.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. seeks a customer-focused Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey in a fast-paced store environment.

You will build product knowledge, use digital tools to explain coverage and plans, complete required training, and collaborate with team members to deliver a seamless customer experience while contributing to sales goals.