Tech & Customer Experience Specialist

Apple; Marlton (NJ); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Apple Retail is where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other.

A Specialist is curious – you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives. Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities,

Qualifications

• Availability to work a schedule based on store needs, including nights, weekends and holidays.

Responsibilities

• Deliver excellent service to Apple customers by seeking to understand their needs and presenting relevant products and services.
• Educate customers on purchase options and ownership opportunities.
• Share knowledge with peers and contribute to a positive, inclusive store environment.
• Maintain accuracy and follow guidance while assisting customers and supporting store operations.
• Support other areas of the store as needed and collaborate with team members to grow ownership opportunities.

Skills

Knowledge of Apple products

Customer service excellence

Team collaboration

Curiosity and learning

Job description

Apple Retail is where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other.

A Specialist is curious – you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives. Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities,