Customer Experience Specialist

Apple Inc.; Palo Alto (CA); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical and dental coverage

Retirement benefits

Employee stock programs

Product discounts

Education reimbursement

Relocation assistance

Resumo da oferta

Apple Retail is seeking a Specialist who builds brand loyalty and creates owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other.

A Specialist is curious — you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives. Deliver excellent service to Apple customers by understanding their needs, presenting products, and educating them on relevant ways to buy.

Qualificações

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.

Responsabilidades

• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.
• Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Conhecimentos

Product knowledge and services

Customer needs analysis

Communication

Teamwork

Curiosity / learning mindset

Descrição da oferta de emprego

Apple Retail is seeking a Specialist who builds brand loyalty and creates owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other.

A Specialist is curious — you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives. Deliver excellent service to Apple customers by understanding their needs, presenting products, and educating them on relevant ways to buy.