Customer Experience & Solutions Specialist

Apple; St. Louis (MO); On-site; USD 20,664 - 27,552; Full time

Job summary

Apple Retail is a place where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other.

You’ll stay up to date on Apple’s products, educate customers on purchase options, and support peers by sharing knowledge. You’ll work to maintain accuracy and contribute to an inclusive environment in the store.

Qualifications

• Availability to work a schedule that may include nights, weekends and holidays.
• Willingness to learn and stay up to date on Apple products and services.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting Apple products.
• Educate customers on relevant purchase options and services.
• Stay up to date on Apple products, services, and sales processes.
• Support store peers by sharing knowledge and assisting ownership opportunities.
• Maintain accuracy and follow guidance; perform other tasks as needed.
• Contribute to an inclusive environment and uphold Apple values.

Skills

Customer service

Communication

Teamwork

Curiosity

Job description

Apple Retail is a place where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other.

You’ll stay up to date on Apple’s products, educate customers on purchase options, and support peers by sharing knowledge. You’ll work to maintain accuracy and contribute to an inclusive environment in the store.