Retail Tech Experience Specialist

Apple; Minneapolis (MN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Stock programs

Medical benefits

Dental coverage

Tuition reimbursement

Employee stock purchase plan

Relocation assistance

Bonuses/commissions

Job summary

Apple Retail is where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services by delivering a customer service experience that is unlike any other.

You’re curious – you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives. Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and

Qualifications

• Availability to work a schedule including nights, weekends, and holidays in-store.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting Apple products and services.
• Stay up-to-date on Apple products, services, options, and sales processes.
• Share knowledge with peers and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance in all tasks.
• Support store operations and customer service in other areas as needed.
• Contribute to an inclusive environment and demonstrate Apple’s values daily.

Skills

Customer service

Product knowledge

Effective communication

Teamwork

Curiosity to learn

Confidential information handling

Job description

Apple Retail is where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services by delivering a customer service experience that is unlike any other.

You’re curious – you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives. Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and