Brand Experience Specialist

Apple; Richmond (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Employee stock programs

Tuition reimbursement

Job summary

Apple Retail is where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services, delivering a customer service experience that is unlike any other.

You’re curious, ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives. You’re curious and stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.

Qualifications

• Availability to work a schedule including nights, weekends, and holidays.
• Knowledge of Apple products and services.
• Ability to personalize solutions based on customer needs.
• Experience in a fast-paced environment with multiple customers.
• Ability to work in a team and share responsibility.
• Willingness to learn and deepen understanding of Apple products and third-party products.
• Trustworthy with confidential information.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products and services.
• Stay up to date on Apple’s products, services, purchase options, and sales processes.
• Support peers by sharing knowledge and assisting in ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks including customer service in other areas of the store.
• Contribute to an inclusive environment reflecting Apple’s values.

Skills

Product knowledge

Customer-focused

Teamwork

Curiosity/learning

Confidential information handling

Job description

Apple Retail is where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services, delivering a customer service experience that is unlike any other.

You’re curious, ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives. You’re curious and stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.