Customer Experience Specialist

Apple; Ann Arbor (MI); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock purchase plan

Discounts on Apple products

Flexible schedule

Job summary

Apple Retail is where the best of Apple comes together. We hire Specialists who build brand loyalty by helping customers own Apple products and services. You’ll be curious, listen to customer needs, and customize recommendations to enrich lives.

You’ll deliver an outstanding customer service experience, stay up to date on Apple products, and support peers in sharing knowledge while maintaining accuracy and helping customers explore ownership opportunities.

Qualifications

• Availability to work a schedule based on store needs, including nights and weekends.
• Willingness to learn about Apple products and services.
• Ability to communicate solutions clearly to customers.

Responsibilities

• Deliver excellent customer service by understanding customer needs and presenting suitable Apple products.
• Stay informed on Apple products, services, options, and sales processes.
• Collaborate with store peers to share knowledge and support ownership opportunities.
• Maintain accuracy and follow guidance in daily tasks.
• Support other store areas as needed and contribute to an inclusive environment.

Skills

Knowledge of Apple products and…

Customer service experience

Teamwork

Job description

Apple Retail is where the best of Apple comes together. We hire Specialists who build brand loyalty by helping customers own Apple products and services. You’ll be curious, listen to customer needs, and customize recommendations to enrich lives.

You’ll deliver an outstanding customer service experience, stay up to date on Apple products, and support peers in sharing knowledge while maintaining accuracy and helping customers explore ownership opportunities.