Product & Service Experience Specialist

Apple; Carlsbad (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Apple stock programs

Employee Stock Purchase Plan

Medical and dental coverage

Retirement benefits

Education reimbursement

Relocation assistance

Job summary

Apple Retail is where the best of Apple comes together to deliver an only-at-Apple customer experience. As a Specialist, you build brand loyalty and create owners of Apple products and services by asking questions to understand needs and tailoring recommendations.

You’ll stay up to date on Apple’s products and services, support peers, and contribute to an inclusive environment while delivering exceptional service and maintaining accuracy in every interaction.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends and holidays.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting tailored Apple products and services.
• Educate customers on purchase options and apply Apple sales processes.
• Stay up to date on Apple products and services and share knowledge with peers.
• Maintain accuracy and follow guidance in all interactions.
• Perform other tasks to support store operations and customer service.
• Contribute to an inclusive environment by respecting differences and embracing Apple values.

Skills

Knowledge of Apple products & services

Personalize solutions based on needs

Fast-paced environment

Teamwork and accountability

Curiosity and willingness to learn

Discretion with confidential info

Job description

Apple Retail is where the best of Apple comes together to deliver an only-at-Apple customer experience. As a Specialist, you build brand loyalty and create owners of Apple products and services by asking questions to understand needs and tailoring recommendations.

You’ll stay up to date on Apple’s products and services, support peers, and contribute to an inclusive environment while delivering exceptional service and maintaining accuracy in every interaction.