Tech Solutions & Customer Experience Specialist

Apple; Woodcliff Lake (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee stock programs

Medical and dental coverage

Retirement benefits

Discounted products & free services

Tuition reimbursement

Job summary

Apple Retail is where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services by delivering a customer service experience unlike any other.

You’re curious – you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives. Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating

Qualifications

• Availability to work a schedule based on business needs including nights and weekends.
• Ability to tailor recommendations to customer needs and educate on purchase options.
• Comfort in a fast-paced environment and ability to handle multiple customers.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products and services.
• Educate customers on relevant ways to buy and stay up to date on Apple products.
• Support peers by sharing knowledge about products and options and helping create ownership opportunities.
• Maintain accuracy and follow guidance in all tasks and processes.
• Contribute to an inclusive store environment and collaborate with the team.

Skills

Product knowledge

Customer service

Communication skills

Teamwork

Job description

Apple Retail is where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services by delivering a customer service experience unlike any other.

You’re curious – you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives. Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating