Retail Product & Customer Experience Specialist

Apple; Ardmore (PA); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Stock programs

Medical and dental coverage

Tuition reimbursement

Job summary

Apple Retail is where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services, delivering a customer service experience like no other.

You’re curious—you ask questions to learn about our customers’ needs and customize recommendations to enrich their lives. Deliver excellent service by understanding customer needs, presenting products and services, and educating customers on purchase options.

Qualifications

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs and communicate them effectively.
• Work in a fast-paced environment, supporting multiple customers.
• Collaborate in a team environment with shared accountability.
• Be curious and eager to learn.
• Handle sensitive information in line with Apple values.

Responsibilities

• Deliver excellent service by understanding customer needs and educating them on ownership opportunities.
• Stay up to date on Apple's products, services, and purchase options.
• Support peers by sharing knowledge about products and purchase options.
• Maintain accuracy and follow guidance.
• Perform other tasks in-store including customer service in other areas.
• Contribute to an inclusive environment and show Apple values.

Skills

Knowledge of Apple products

Customer service

Teamwork

Curiosity

Job description

Apple Retail is where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services, delivering a customer service experience like no other.

You’re curious—you ask questions to learn about our customers’ needs and customize recommendations to enrich their lives. Deliver excellent service by understanding customer needs, presenting products and services, and educating customers on purchase options.