Tech Concierge & Product Specialist

Apple; Edina (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Apple Retail is looking for a Specialist who builds brand loyalty by understanding customer needs and delivering an exceptional Apple experience. You will ask questions, tailor recommendations, and help customers own Apple products and services.

You’ll stay up to date on Apple products, services, and purchase options while supporting peers and contributing to an inclusive store environment. Availability may include nights, weekends, and holidays.

Qualifications

• Experience delivering friendly, knowledgeable customer service.
• Ability to explain product features and recommend solutions.
• Comfort working in a fast-paced retail environment.

Responsibilities

• Provide exceptional service to Apple customers and identify ownership opportunities.
• Educate customers on Apple products, services, and purchase options.
• Collaborate with store team to ensure a seamless customer experience and achieve sales goals.
• Maintain knowledge of current Apple offerings and promotions.

Skills

Customer service

Communication skills

Product knowledge

Teamwork

Curiosity

Job description

Apple Retail is looking for a Specialist who builds brand loyalty by understanding customer needs and delivering an exceptional Apple experience. You will ask questions, tailor recommendations, and help customers own Apple products and services.

You’ll stay up to date on Apple products, services, and purchase options while supporting peers and contributing to an inclusive store environment. Availability may include nights, weekends, and holidays.