Product Concierge & Customer Experience Champion

Apple; Orland Park (IL); On-site; USD 23,419 - 30,307; Full time

Job summary

Apple Retail is seeking a Specialist to build brand loyalty by delivering an exceptional customer experience. You’ll ask questions to understand needs, tailor recommendations, and help customers own Apple products and services.

You’ll stay current on Apple offerings, support store teammates, and contribute to an inclusive environment while maintaining accuracy and following guidance. Role involves helping customers in-store and continuous learning.

Qualifications

• Availability to work nights, weekends, and holidays in the retail store.
• Knowledge of Apple products and services.
• Ability to personalize solutions and communicate them effectively.
• Ability to work in a fast-paced environment and assist multiple customers.
• Team-oriented and collaborative mindset.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting relevant Apple products and services.
• Keep up-to-date on Apple offerings, purchase options, and sales processes.
• Support store peers by sharing knowledge and assisting with ownership opportunities.
• Maintain accuracy and follow guidance in daily duties.
• Contribute to an inclusive environment and uphold Apple’s values in daily work.

Skills

Customer service

Sales / upselling

Communication

Product knowledge

Teamwork

Curiosity to learn

Job description

Apple Retail is seeking a Specialist to build brand loyalty by delivering an exceptional customer experience. You’ll ask questions to understand needs, tailor recommendations, and help customers own Apple products and services.

You’ll stay current on Apple offerings, support store teammates, and contribute to an inclusive environment while maintaining accuracy and following guidance. Role involves helping customers in-store and continuous learning.