Customer Experience & Product Concierge

Apple; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan

Discretionary stock awards

Tuition reimbursement

Medical and dental coverage

Job summary

Apple Retail is seeking a Specialist to build brand loyalty and help customers own Apple products and services. You’ll be curious, ask questions to understand needs, and tailor recommendations in a fast-paced store environment.

You’ll stay current on Apple products, share knowledge with peers, and contribute to an inclusive environment while maintaining accuracy and following store guidance.

Qualifications

• Availability to work a schedule based on store needs including nights and weekends.
• Ability to understand customer needs and provide tailored recommendations.

Responsibilities

• Deliver excellent customer service and assist in owning Apple products and services.
• Stay up to date on Apple offerings and share knowledge with peers.

Skills

Customer service

Product knowledge

Teamwork

Curiosity

Education

High school diploma or equivalent

Tools

POS systems

Job description

Apple Retail is seeking a Specialist to build brand loyalty and help customers own Apple products and services. You’ll be curious, ask questions to understand needs, and tailor recommendations in a fast-paced store environment.

You’ll stay current on Apple products, share knowledge with peers, and contribute to an inclusive environment while maintaining accuracy and following store guidance.