Customer Experience & Solutions Specialist

Apple; Sacramento (CA); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Stock programs eligibility

Discounts on Apple products & services

Tuition reimbursement

Relocation assistance

Job summary

Apple Retail seeks a Specialist to build brand loyalty and create owners of Apple products and services. You’ll tailor recommendations to each customer’s needs and deliver a unique, high-quality service experience.

You’ll stay informed about Apple products and purchasing options, support peers with knowledge, and contribute to a welcoming, inclusive store environment. Availability includes nights, weekends, and holidays as needed.

Qualifications

• Deliver excellent service by understanding customer needs and offering tailored recommendations.
• Stay up to date on Apple products, services, purchase options, and sales processes.
• Assist peers with product knowledge and ownership opportunities.

Responsibilities

• Provide exceptional customer service and educate customers on Apple products and services.
• Identify ownership opportunities and present relevant products and services.
• Keep up-to-date with Apple offerings and share knowledge with the team.
• Support store operations and contribute to an inclusive environment.

Skills

Customer service

Product knowledge

Communication

Teamwork

Curiosity

Job description

Apple Retail seeks a Specialist to build brand loyalty and create owners of Apple products and services. You’ll tailor recommendations to each customer’s needs and deliver a unique, high-quality service experience.

You’ll stay informed about Apple products and purchasing options, support peers with knowledge, and contribute to a welcoming, inclusive store environment. Availability includes nights, weekends, and holidays as needed.