Tech Product Specialist - Elevate Customer Experience

Apple; City of Syracuse (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Discounted products and services

Education expense reimbursement

Relocation assistance

Bonuses or commissions

Job summary

Apple Retail is seeking a Specialist who builds brand loyalty by delivering an exceptional customer experience. You’ll ask questions to understand needs, tailor recommendations, and educate customers on Apple products and services.

In this role you’ll stay current on offerings, support teammates, and contribute to an inclusive store culture. Availability may include nights, weekends, and holidays as required by store needs.

Qualifications

• Experience delivering personalized product recommendations.
• Ability to work in a fast-paced retail environment.
• Strong communication and listening skills.

Responsibilities

• Deliver excellent service by understanding customer needs and offering relevant Apple products and services.
• Present products and services and educate customers on ownership opportunities.
• Stay up to date on Apple products, services, purchase options, and sales processes.
• Support peers by sharing knowledge and assisting in ownership opportunities.
• Contribute to an inclusive environment and demonstrate Apple’s values in daily activities.

Skills

Knowledge of Apple products

Customer service orientation

Teamwork

Job description

Apple Retail is seeking a Specialist who builds brand loyalty by delivering an exceptional customer experience. You’ll ask questions to understand needs, tailor recommendations, and educate customers on Apple products and services.

In this role you’ll stay current on offerings, support teammates, and contribute to an inclusive store culture. Availability may include nights, weekends, and holidays as required by store needs.