Product Concierge & Customer Experience

Apple Inc.; San Mateo (CA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Employee stock plans

Tuition reimbursement

Job summary

Apple Inc. is seeking a Specialist for Apple Retail stores in California. You will deliver excellent service, understand customer needs, present products and services, and educate customers on purchase options.

Stay up to date on Apple products, support peers, and help create an inclusive store environment that reflects Apple’s values. Availability to work a schedule including nights, weekends, and holidays is required.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends, and holidays in the retail store.
• Knowledge of Apple products and services.
• Personalize solutions based on customer needs and effectively communicate them.
• Able to work in a fast-paced environment and support multiple customers at once.
• Work in a team environment with shared responsibility and accountability.
• Be curious and open to learning from others.
• Learn about Apple products, services and third-party products to enhance the customer experience.
• Be trusted with sensitive or confidential information.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products and services.
• Educate customers on relevant purchase options.
• Support peers by sharing knowledge about products and options.
• Maintain accuracy and follow guidance.
• Contribute to an inclusive environment by respecting differences and embodying Apple values.

Skills

Customer service

Communication

Teamwork

Curiosity

Job description

Apple Inc. is seeking a Specialist for Apple Retail stores in California. You will deliver excellent service, understand customer needs, present products and services, and educate customers on purchase options.

Stay up to date on Apple products, support peers, and help create an inclusive store environment that reflects Apple’s values. Availability to work a schedule including nights, weekends, and holidays is required.