Customer Experience Specialist - Tech & Solutions

Apple; Walnut Creek (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock purchase plan

Tuition reimbursement

Relocation assistance

Job summary

Apple Retail in California is seeking a Specialist to build brand loyalty by understanding customer needs and recommending Apple products and services. You’ll help customers become owners of Apple products with a personalized, informative approach.

You’ll stay current on Apple offerings, assist peers, and contribute to an inclusive store culture. You should be flexible for evenings, weekends, and holidays to meet business needs.

Qualifications

• Availability to work a schedule including nights, weekends, and holidays.
• Knowledge of Apple products and services.
• Ability to work in a fast-paced environment with multiple customers.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting Apple products and services.
• Educate customers on relevant ways to buy products and ownership opportunities.
• Stay up to date on Apple products, services, and purchase options.
• Support peers and share knowledge to elevate the customer experience.
• Maintain accuracy and follow guidance; perform additional store tasks as needed.
• Contribute to an inclusive environment and demonstrate Apple’s values daily.

Skills

Customer service

Product knowledge

Teamwork

Curiosity

Job description

Apple Retail in California is seeking a Specialist to build brand loyalty by understanding customer needs and recommending Apple products and services. You’ll help customers become owners of Apple products with a personalized, informative approach.

You’ll stay current on Apple offerings, assist peers, and contribute to an inclusive store culture. You should be flexible for evenings, weekends, and holidays to meet business needs.