Retail Tech Concierge & Customer Experience Advocate

Apple; Nashua (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

Apple Retail seeks a Specialist who builds brand loyalty by helping customers and creating owners of Apple products and services. You’ll ask questions to learn needs and tailor recommendations to enrich customers’ lives.

You will stay up to date on Apple products and services, share knowledge with peers, and support ownership opportunities. You’ll contribute to an inclusive environment and demonstrate Apple’s values daily.

Qualifications

• Availability to work a schedule that may include nights, weekends and holidays.
• Proven ability to deliver excellent customer service and counsel customers.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products.
• Educate customers on purchase options and services.
• Stay up to date on Apple products and sales processes.
• Support peers and contribute to an inclusive environment.

Skills

Apple product knowledge

Personalized solutions

Multi-tasking

Teamwork

Curious learner

Discretion

Job description

Apple Retail seeks a Specialist who builds brand loyalty by helping customers and creating owners of Apple products and services. You’ll ask questions to learn needs and tailor recommendations to enrich customers’ lives.

You will stay up to date on Apple products and services, share knowledge with peers, and support ownership opportunities. You’ll contribute to an inclusive environment and demonstrate Apple’s values daily.