Tech-Advisor: Elite Vehicle Care & Customer Experience

Colonial Group; Boston (MA); On-site; USD 30,000 - 39,000; Full time

Job summary

Colonial Group in Boston, MA seeks a Tech-Advisor to deliver an exceptional VIP customer experience by coordinating service writer duties and technician tasks as needed.

You will learn VIP processes, participate in LMS and vendor trainings, and pursue ASE certifications while maintaining safety and quality across the shop floor. The role follows a 5-day, 40-hour work week and non-exempt status.

Qualifications

• Excellent verbal and written communication.
• Understanding of automotive servicing and the industry.
• Ability to analyze, prioritize, and implement solutions.

Responsibilities

• Provide counter service as a service writer when needed.
• Work as a technician and complete service orders per VIP standards.
• Support safety, training, and certification requirements for both roles.

Skills

Verbal and written communication

Analytical problem solving

Organization and time management

Automotive servicing knowledge

Education

ASE Certification C1 – Service Consultant

ASE Certification P2 – Parts Specialist

ASE Certification G1 – Maintenance & light repair

ASE Certification A4 – Suspension & Steering

ASE Certification A5 – Brakes

State Inspection License

One year automotive service experience

Job description

Colonial Group in Boston, MA seeks a Tech-Advisor to deliver an exceptional VIP customer experience by coordinating service writer duties and technician tasks as needed.

You will learn VIP processes, participate in LMS and vendor trainings, and pursue ASE certifications while maintaining safety and quality across the shop floor. The role follows a 5-day, 40-hour work week and non-exempt status.