Tech-Advisor: Automotive Service & Customer Experience

VIP, Inc.; Manchester (CT); Hybrid; USD 28,000 - 39,000; Full time

Job summary

VIP, Inc. in Manchester, CT is seeking a Tech-Advisor to deliver an exceptional customer experience while supporting service writers and technicians.

This non-exempt hourly role emphasizes safety, teamwork, and adherence to VIP processes and standards, with opportunities to earn ASE certifications and grow within the store. The position requires at least one year of automotive service experience, excellent communication, and strong organizational skills.

Qualifications

• Excellent verbal and written communication
• Strong organization and time management
• One year of automotive service experience
• Completion of two-year college or technical program recommended

Responsibilities

• Assist customers at the counter with vehicle condition explanations according to VIP processes
• Support service writer and installation technician duties as needed
• Maintain safety and quality standards on the shop floor

Skills

Communication

Time management

Automotive knowledge

Customer service

Education

Two-year college or technical program recommended

Job description

VIP, Inc. in Manchester, CT is seeking a Tech-Advisor to deliver an exceptional customer experience while supporting service writers and technicians.

This non-exempt hourly role emphasizes safety, teamwork, and adherence to VIP processes and standards, with opportunities to earn ASE certifications and grow within the store. The position requires at least one year of automotive service experience, excellent communication, and strong organizational skills.