Tech-Advisor: Customer-Focused Auto Technician

VIP, Inc.; Waterbury (CT); Hybrid; USD 21,000 - 34,000; Full time

Job summary

VIP, Inc. in Waterbury, CT is seeking a Tech-Advisor to deliver exceptional customer experiences while supporting service writers and technicians.

This role requires strong communication, safety awareness, and the ability to work across service writer and installation technician duties. You will ensure a safe work environment, educate customers on vehicle conditions, complete required training, and help maintain a clean, compliant service area.

Qualifications

• Excellent verbal and written communication skills for customer interactions.
• Ability to analyze, prioritize, and implement solutions in a service setting.
• Strong time management and organizational abilities to handle multiple tasks.

Responsibilities

• Provide safety-first work environment and follow all safety policies.
• Assist at the counter as service writer when needed and educate customers.
• Perform vehicle service tasks as technician per VIP standards.
• Complete LMS and vendor trainings and maintain certifications.

Skills

Excellent verbal and written comms

Strong organization & time mgmt

Business sense / problem solving

Automotive servicing knowledge

Education

Two-year college or technical school program

Equivalent combination of education and experience

ASE Certifications C1, P2, G1, A4, A5

Job description

VIP, Inc. in Waterbury, CT is seeking a Tech-Advisor to deliver exceptional customer experiences while supporting service writers and technicians.

This role requires strong communication, safety awareness, and the ability to work across service writer and installation technician duties. You will ensure a safe work environment, educate customers on vehicle conditions, complete required training, and help maintain a clean, compliant service area.