Teamcenter PLM Support Engineer (L1) | ITSM & Global Support

Ethereum Technologies; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Ethereum Technologies is seeking an experienced Teamcenter L1 Support Engineer with 7+ years in Teamcenter PLM support and operations. You will handle incidents, support users, monitor workflows, manage access, and coordinate with L2/L3 teams to ensure timely resolutions and SLA adherence.

Candidates should have hands-on Teamcenter RAC experience, BOM/change management, and strong communication skills to interact with business users and global teams. ITSM tools like ServiceNow are a plus.

Qualifications

• 7+ years in Teamcenter PLM support or enterprise ITSM environments.
• Strong troubleshooting and global stakeholder communication.
• Experience with RAC, BOM, workflows, and access management.
• Familiar with ITIL concepts and ServiceNow.
• Proficient in SQL and Linux/Windows admin basics.

Responsibilities

• Incident management and user support for Teamcenter environments.
• Workflow monitoring and problem escalation to L2/L3 teams.
• Coordinate with global stakeholders to meet SLA commitments.
• Manage user access and security configurations.

Skills

Teamcenter PLM Support

Teamcenter RAC

BOM Management

Change Management

Workflow Monitoring

Troubleshooting

User Access Management

ServiceNow

ITSM Tools

Incident Management

Problem Management

SQL

Linux/Windows Administration

Communication

Stakeholder Management

Tools

ServiceNow

Job description

Ethereum Technologies is seeking an experienced Teamcenter L1 Support Engineer with 7+ years in Teamcenter PLM support and operations. You will handle incidents, support users, monitor workflows, manage access, and coordinate with L2/L3 teams to ensure timely resolutions and SLA adherence.

Candidates should have hands-on Teamcenter RAC experience, BOM/change management, and strong communication skills to interact with business users and global teams. ITSM tools like ServiceNow are a plus.