GoLang

Valiant Technologies LLC; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Valiant Technologies LLC is seeking an experienced Teamcenter L1 Support Engineer in Austin, TX. The role focuses on incident management, user support, and workflow monitoring within enterprise PLM environments.

The ideal candidate has 7+ years in Teamcenter PLM support, strong knowledge of Teamcenter RAC, BOM/Change management, access administration, and ITSM experience with ServiceNow. Excellent communication with global stakeholders is essential.

Qualifications

• Experience in Teamcenter PLM support and operations.
• Hands-on with Teamcenter RAC and BOM/change management.
• Strong troubleshooting and stakeholder management.
• Experience with ITSM tools like ServiceNow.
• Proficient in incident and problem management.
• Basic SQL and Linux/Windows admin skills.
• Excellent communication with business users and global stakeholders.

Responsibilities

• Incident management, user support, workflow monitoring, access administration, and coordination with L2/L3 teams to ensure timely issue resolution and SLA adherence.

Skills

Teamcenter PLM Support

Teamcenter Rich Client (RAC)

BOM & Change Management

Workflow Monitoring & Troubleshooting

User & Access Management

ServiceNow / ITSM Tools

Incident & Problem Management

Basic SQL & Linux/Windows Admin

Excellent Communication & Stakeholder

Functional Understanding of Teamcenter

Tools

SQL

Linux/Windows Administration

Job description

Job Summary:

We are seeking an experienced Teamcenter L1 Support Engineer with 7+ years of experience in Teamcenter PLM support and application operations. The ideal candidate should possess strong functional knowledge of Teamcenter processes, excellent troubleshooting capabilities, and outstanding communication skills to effectively interact with business users and global stakeholders. The role involves incident management, user support, workflow monitoring, access administration, and coordination with L2/L3 teams to ensure timely issue resolution and SLA adherence. Candidates should have hands-on experience with Teamcenter RAC, BOM management, workflows, and ITSM tools such as ServiceNow. Prior experience supporting enterprise PLM environments and working in a customer-facing support role is highly preferred.

Mandatory Skills:

• Teamcenter PLM Support
• Teamcenter Rich Client (RAC)
• BOM & Change Management
• Workflow Monitoring & Troubleshooting
• User & Access Management
• ServiceNow / ITSM Tools
• Incident & Problem Management
• Basic SQL & Linux/Windows Administration
• Excellent Communication & Stakeholder Management Skills
• Strong Functional Understanding of Teamcenter Business Processes

Desired Skills:

• Active Workspace (AWC)
• Teamcenter Administration
• ITIL Foundation
• Batch Job Monitoring
• Exposure to Manufacturing/Engineering Change Processes
• Experience supporting global users and business teams

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.