GoLang

Machine Learning Technologies, LLC; Austin (TX); On-site; USD 100,000 - 150,000; Full time

Job summary

Machine Learning Technologies, LLC is seeking an experienced Teamcenter L1 Support Engineer with 7+ years in Teamcenter PLM support and operations. The role covers incident management, user support, workflow monitoring, and access administration, coordinating with L2/L3 teams to ensure timely issue resolution and SLA adherence.

Applicants should have hands-on experience with Teamcenter RAC, BOM management, and ITSM tools such as ServiceNow, along with strong communication and stakeholder

Qualifications

• 7+ years of experience in Teamcenter PLM support and application operations.
• Strong knowledge of Teamcenter processes and incident management.
• Hands-on with RAC, BOM management, workflows, and access administration.

Responsibilities

• Manage incidents and problems to meet SLA targets.
• Provide end-user support across global teams and stakeholders.
• Monitor workflows and system performance; coordinate with L2/L3 teams.
• Administer user access and permissions; assist with ITSM tooling (ServiceNow).

Skills

Teamcenter PLM Support

Teamcenter Rich Client (RAC)

BOM & Change Management

Workflow Monitoring & Troubleshooting

User & Access Management

ServiceNow / ITSM Tools

Incident & Problem Management

Basic SQL & Linux/Windows Admin

Communication & Stakeholder Mgmt

Teamcenter Business Processes

Tools

ServiceNow

Job description

Job Summary:

We are seeking an experienced Teamcenter L1 Support Engineer with 7+ years of experience in Teamcenter PLM support and application operations. The ideal candidate should possess strong functional knowledge of Teamcenter processes, excellent troubleshooting capabilities, and outstanding communication skills to effectively interact with business users and global stakeholders. The role involves incident management, user support, workflow monitoring, access administration, and coordination with L2/L3 teams to ensure timely issue resolution and SLA adherence. Candidates should have hands-on experience with Teamcenter RAC, BOM management, workflows, and ITSM tools such as ServiceNow. Prior experience supporting enterprise PLM environments and working in a customer-facing support role is highly preferred.

Mandatory Skills:

• Teamcenter PLM Support
• Teamcenter Rich Client (RAC)
• BOM & Change Management
• Workflow Monitoring & Troubleshooting
• User & Access Management
• ServiceNow / ITSM Tools
• Incident & Problem Management
• Basic SQL & Linux/Windows Administration
• Excellent Communication & Stakeholder Management Skills
• Strong Functional Understanding of Teamcenter Business Processes

Desired Skills:

• Active Workspace (AWC)
• Teamcenter Administration
• ITIL Foundation
• Batch Job Monitoring
• Exposure to Manufacturing/Engineering Change Processes
• Experience supporting global users and business teams

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.