GoLang

Quantum Technologies. LLC; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Quantum Technologies. LLC is seeking an experienced Teamcenter L1 Support Engineer for enterprise PLM support and application operations in Austin.

You will handle incident management, user support, workflow monitoring, and access administration while coordinating with L2/L3 teams to meet SLA commitments. The ideal candidate has 7+ years of Teamcenter experience, hands-on RAC, BOM management, ITSM tooling such as ServiceNow, and strong communication with global business users.

Qualifications

• 7+ years of Teamcenter PLM support and application operations.
• Strong knowledge of Teamcenter processes and business workflows.
• Hands-on with Teamcenter RAC, BOM management and ITSM tooling.
• Experience in enterprise PLM environments and customer-facing support.
• Excellent communication and stakeholder management skills.
• Basic SQL and Linux/Windows administration.

Responsibilities

• Incident management and user support.
• Workflow monitoring and optimization.
• Access administration and security controls.
• Coordinate with L2/L3 teams to ensure timely issue resolution and SLA adherence.

Skills

Teamcenter PLM Support

Teamcenter Rich Client RAC

BOM & Change Management

Workflow Monitoring & Troubleshooting

User & Access Management

Incident & Problem Management

Basic SQL & Linux/Windows Admin

Excellent Communication & Stakeholder

Strong Functional Understanding of TC

Active Workspace (AWC)

Teamcenter Administration

ITIL Foundation

Batch Job Monitoring

Manufacturing/Engineering Change

Global Users Support

Tools

ServiceNow

Job description

Job Summary:

We are seeking an experienced Teamcenter L1 Support Engineer with 7+ years of experience in Teamcenter PLM support and application operations. The ideal candidate should possess strong functional knowledge of Teamcenter processes, excellent troubleshooting capabilities, and outstanding communication skills to effectively interact with business users and global stakeholders. The role involves incident management, user support, workflow monitoring, access administration, and coordination with L2/L3 teams to ensure timely issue resolution and SLA adherence. Candidates should have hands-on experience with Teamcenter RAC, BOM management, workflows, and ITSM tools such as ServiceNow. Prior experience supporting enterprise PLM environments and working in a customer-facing support role is highly preferred.

Mandatory Skills:

• Teamcenter PLM Support
• Teamcenter Rich Client (RAC)
• BOM & Change Management
• Workflow Monitoring & Troubleshooting
• User & Access Management
• ServiceNow / ITSM Tools
• Incident & Problem Management
• Basic SQL & Linux/Windows Administration
• Excellent Communication & Stakeholder Management Skills
• Strong Functional Understanding of Teamcenter Business Processes

Desired Skills:

• Active Workspace (AWC)
• Teamcenter Administration
• ITIL Foundation
• Batch Job Monitoring
• Exposure to Manufacturing/Engineering Change Processes
• Experience supporting global users and business teams

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.