Teamcenter L1 Support Engineer - Incident & RAC Expert

Machine Learning Technologies, LLC; Austin (TX); Presencial; USD 100.000 - 150.000; Jornada completa

Descripción de la vacante

Machine Learning Technologies, LLC is seeking an experienced Teamcenter L1 Support Engineer with 7+ years in Teamcenter PLM support and operations. The role covers incident management, user support, workflow monitoring, and access administration, coordinating with L2/L3 teams to ensure timely issue resolution and SLA adherence.

Applicants should have hands-on experience with Teamcenter RAC, BOM management, and ITSM tools such as ServiceNow, along with strong communication and stakeholder

Formación

• 7+ years of experience in Teamcenter PLM support and application operations.
• Strong knowledge of Teamcenter processes and incident management.
• Hands-on with RAC, BOM management, workflows, and access administration.

Responsabilidades

• Manage incidents and problems to meet SLA targets.
• Provide end-user support across global teams and stakeholders.
• Monitor workflows and system performance; coordinate with L2/L3 teams.
• Administer user access and permissions; assist with ITSM tooling (ServiceNow).

Conocimientos

Teamcenter PLM Support

Teamcenter Rich Client (RAC)

BOM & Change Management

Workflow Monitoring & Troubleshooting

User & Access Management

ServiceNow / ITSM Tools

Incident & Problem Management

Basic SQL & Linux/Windows Admin

Communication & Stakeholder Mgmt

Teamcenter Business Processes

Herramientas

ServiceNow

Descripción del empleo

Machine Learning Technologies, LLC is seeking an experienced Teamcenter L1 Support Engineer with 7+ years in Teamcenter PLM support and operations. The role covers incident management, user support, workflow monitoring, and access administration, coordinating with L2/L3 teams to ensure timely issue resolution and SLA adherence.

Applicants should have hands-on experience with Teamcenter RAC, BOM management, and ITSM tools such as ServiceNow, along with strong communication and stakeholder