GoLang

Ethereum Technologies; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Ethereum Technologies is seeking an experienced Teamcenter L1 Support Engineer with 7+ years in Teamcenter PLM support and operations. You will handle incidents, support users, monitor workflows, manage access, and coordinate with L2/L3 teams to ensure timely resolutions and SLA adherence.

Candidates should have hands-on Teamcenter RAC experience, BOM/change management, and strong communication skills to interact with business users and global teams. ITSM tools like ServiceNow are a plus.

Qualifications

• 7+ years in Teamcenter PLM support or enterprise ITSM environments.
• Strong troubleshooting and global stakeholder communication.
• Experience with RAC, BOM, workflows, and access management.
• Familiar with ITIL concepts and ServiceNow.
• Proficient in SQL and Linux/Windows admin basics.

Responsibilities

• Incident management and user support for Teamcenter environments.
• Workflow monitoring and problem escalation to L2/L3 teams.
• Coordinate with global stakeholders to meet SLA commitments.
• Manage user access and security configurations.

Skills

Teamcenter PLM Support

Teamcenter RAC

BOM Management

Change Management

Workflow Monitoring

Troubleshooting

User Access Management

ServiceNow

ITSM Tools

Incident Management

Problem Management

SQL

Linux/Windows Administration

Communication

Stakeholder Management

Tools

ServiceNow

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Job Summary

We are seeking an experienced Teamcenter L1 Support Engineer with 7+ years of experience in Teamcenter PLM support and application operations. The ideal candidate should possess strong functional knowledge of Teamcenter processes, excellent troubleshooting capabilities, and outstanding communication skills to effectively interact with business users and global stakeholders. The role involves incident management, user support, workflow monitoring, access administration, and coordination with L2/L3 teams to ensure timely issue resolution and SLA adherence. Candidates should have hands‑on experience with Teamcenter RAC, BOM management, workflows, and ITSM tools such as ServiceNow. Prior experience supporting enterprise PLM environments and working in a customer‑facing support role is highly preferred.

Mandatory Skills

• Teamcenter PLM Support
• Teamcenter Rich Client (RAC)
• BOM & Change Management
• Workflow Monitoring & Troubleshooting
• User & Access Management
• ServiceNow / ITSM Tools
• Incident & Problem Management
• Basic SQL & Linux/Windows Administration
• Excellent Communication & Stakeholder Management Skills
• Strong Functional Understanding of Teamcenter Business Processes

Desired Skills

• Active Workspace (AWC)
• Teamcenter Administration
• ITIL Foundation
• Batch Job Monitoring
• Exposure to Manufacturing/Engineering Change Processes
• Experience supporting global users and business teams

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.