Teamcenter L2 Support Engineer – Incident & SLA Focus

Infosys; United States; In loco; USD 85.000 - 132.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan

Descrizione del lavoro

Infosys is seeking a Teamcenter L2 Support Engineer to provide second-line technical assistance for end-users and to resolve incidents affecting Teamcenter PLM environments. The role requires knowledge of Windows and Linux environments, basic SQL, and collaboration with cross-functional teams to maintain system stability.

The ideal candidate will have 5+ years in Teamcenter or PLM support, an ITIL-aware mindset, and a Bachelor's degree.

Competenze

• Bachelor’s degree or foreign equivalent required from an accredited institution.

Mansioni

• Provide Level 2 support for Teamcenter issues related to user access, data management, workflows, and integrations.
• Analyze and resolve incidents, service requests, and problem tickets within defined SLAs.
• Troubleshoot issues related to Rich Client, Active Workspace (AWC), BMIDE changes, and Teamcenter modules.
• Perform routine system checks, log analysis, and monitoring to ensure application stability.
• Support deployments, patches, and configuration updates in coordination with L3/engineering teams.
• Document solutions, create knowledge articles, and support continuous improvement initiatives.

Conoscenze

Windows environments

Linux environments

SQL queries

Formazione

Bachelor’s degree or foreign equivalent

Descrizione del lavoro

Infosys is seeking a Teamcenter L2 Support Engineer to provide second-line technical assistance for end-users and to resolve incidents affecting Teamcenter PLM environments. The role requires knowledge of Windows and Linux environments, basic SQL, and collaboration with cross-functional teams to maintain system stability.

The ideal candidate will have 5+ years in Teamcenter or PLM support, an ITIL-aware mindset, and a Bachelor's degree.