Team Supervisor: Lead Shifts & Elevate Customer Experience

Wawa, Inc; Center Square (PA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

ESOP

401(k) matching

Tuition reimbursement

Medical/Dental/Prescription Coverage

Flexible Spending Accounts

Paid Time Off

Paid parental leave

Employee discounts

Job summary

Wawa, Inc is seeking a Team Supervisor to lead the shift, drive execution, and ensure memorable customer experiences. You’ll provide direction to Associates, manage daily operations, and uphold safety and store policies, while optimizing service quality and efficiency.

This role offers a chance to influence team performance and customer satisfaction, with a flexible schedule and opportunities for growth within a thriving convenience retail network.

Qualifications

• High School Diploma or GED required.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Effective communication

Problem solving

Relationship building

Education

High School Diploma or GED

Job description

Wawa, Inc is seeking a Team Supervisor to lead the shift, drive execution, and ensure memorable customer experiences. You’ll provide direction to Associates, manage daily operations, and uphold safety and store policies, while optimizing service quality and efficiency.

This role offers a chance to influence team performance and customer satisfaction, with a flexible schedule and opportunities for growth within a thriving convenience retail network.