Shift Leader: Elevate Customer Experience

Wawa, Inc; Brunswick (GA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Medical/Dental/Prescription Coverage

401(k) Plan

Education Assistance Program

Paid Time Off

Store discounts

Job summary

Wawa, Inc. is seeking a Team Supervisor to lead the shift, keep operations on track, and deliver memorable customer experiences. You’ll guide Associates, resolve issues, and make key decisions to ensure smooth store execution.

In this role you’ll handle inquiries, coordinate between team members and customers, enforce store policies, manage inventory, and support safety protocols. A strong communicator with problem-solving skills will thrive in this fast-paced environment.

Qualifications

• High School Diploma or GED equivalento.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Communication

Problem solving

Relationship building

Flexibility

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor to lead the shift, keep operations on track, and deliver memorable customer experiences. You’ll guide Associates, resolve issues, and make key decisions to ensure smooth store execution.

In this role you’ll handle inquiries, coordinate between team members and customers, enforce store policies, manage inventory, and support safety protocols. A strong communicator with problem-solving skills will thrive in this fast-paced environment.