Shift Supervisor: Customer Experience & Team Lead

Wawa, Inc; Aluta (PA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

ESOP (Employee Stock Ownership Plan)

401(k) Plan

Medical/Dental/Vision Coverage

Education Assistance Program

Store discounts

Paid Time Off

Paid parental leave

Job summary

Wawa, Inc. is seeking a Team Supervisor to lead on the floor, ensuring the shift runs smoothly and delivering memorable customer experiences. You’ll drive execution, make key decisions, and support Associates to maintain high service standards.

You’ll coordinate with Associates and customers, enforce store policies, manage inventory and cash handling, and foster a productive team environment. The role includes a potential 4‑day work week and competitive hourly pay.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between associates, customers, and orders to deliver efficient service.
• Provide direction, feedback, and recognition to associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Communication

Problem solving

Relationship building

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor to lead on the floor, ensuring the shift runs smoothly and delivering memorable customer experiences. You’ll drive execution, make key decisions, and support Associates to maintain high service standards.

You’ll coordinate with Associates and customers, enforce store policies, manage inventory and cash handling, and foster a productive team environment. The role includes a potential 4‑day work week and competitive hourly pay.